WhatsApp Business at your education center: parents’ messages from your own number
At most education centers, messages to parents leave from the staff’s personal phones: an absence message from the secretary’s phone, marks from the teacher’s, and a parent’s reply landing on a number nobody watches. Centers looking for management software usually want one thing before anything else: that the center’s message reaches the parent on time, from a number they know.
With ECMS Pro, your center connects its own WhatsApp Business number, so every message leaves from the center’s number and every reply comes back to it.
One tap, from the center’s number
The system prepares the absence, dues, marks and exam-result messages for every student from its data. Once the number is connected, “Send on WhatsApp” sends the message straight from the center’s number, without opening WhatsApp on any device. Next to each message its status shows: “Sent”, then “Delivered”, then “Read”. You know who got the message and who read it, instead of guessing.
Messages that go out by themselves, if you want
You can let the system send by itself:
- absence messages when the attendance sheet is saved;
- marks messages when marks are saved;
- exam results when an exam is published.
You choose a delay in minutes before sending, and before each message the system checks that it is still right and was not sent by hand. Automatic messages go to guardians only, unless you choose to send them to students too.
Replies in one inbox
When a parent answers the absence message, the reply reaches “WhatsApp chats” inside the system, not a staff member’s phone. The front desk sees new conversations as they arrive, with the student linked to the number, and replies from the system with the center’s number. A conversation can be assigned to a colleague and closed once it is done. Chats show to the center’s owner, its administrator and the secretary — never to teachers.
Your number, your account
The center connects its number through its own Meta account and contracts with Meta directly:
- Meta charges your center for template messages at its own prices, through the payment method on your account.
- ECMS Pro adds no fee for messages, and WhatsApp Business is included in the plan.
- The access token and the app secret are stored encrypted and are never shown to any user after saving.
Respecting parents
When a parent sends the word “إيقاف” (stop), messages to their number stop, and your team can stop them too in one tap. You set the “Daily limit of direct messages”. Before enabling, the center’s owner accepts a notice that explains what is kept of the messages, for how long, and the center’s duties towards parents and students.
If you have not connected your number yet
Everything works as it does today: the tap opens a WhatsApp chat on the staff member’s device with the message written, and the system logs every message so none goes out twice. Connecting is a step you add whenever you like, with no change to how your team works.
How to start
Open “Center settings” → “WhatsApp Business” and follow the step-by-step guide Connect your center’s WhatsApp Business number: connect your center’s own Meta app and number, press “Test connection” and “Save”, then “Set up receiving automatically” and “Submit templates for review”; the center owner accepts the data processing notice, and you press “Enable”. To see how your team answers parents, read WhatsApp chats. If you need help connecting, our team is with you on WhatsApp.