Your center’s subscription and paying with Fawry
You pay your center’s ECMS Pro subscription from the “Center subscription” page in the system, through the secure payment page, and every payment comes with an invoice. The system never stores your card details or charges you automatically.
Only the center’s owner opens the “Center subscription” page and pays from it. Open it from “Center settings” → “Center subscription” → “View the center subscription”, or from the “Center subscription” button in the notice bar at the top of the page.
What the page shows
The plan, the subscription’s status (“Trial”, “Active”, “Payment overdue”, “Read-only” or “Locked”) and its dates: the last day of the trial or of the current period, and the days left.
1. Choose the billing period
Press “Subscribe now” and choose the “Billing period”: “Monthly” or “Yearly”. The saving compared with monthly shows next to yearly, and the total includes 14% VAT.
If you subscribe during the trial, the paid period starts when the trial ends, so you lose none of it.
2. Complete the billing details
Under “Billing details”, enter the “Name on the invoice” (the center’s or company’s name), the mobile number, the governorate, the city or area, the address and the “Invoice language”. The “Email”, “Tax registration number” and “National ID” are optional. These details appear on the center’s subscription invoices, and you can change them later with “Edit”.
3. Pay on the secure payment page
Press “Subscribe now” to go to the secure payment page, and choose how to pay:
- Bank card.
- Mobile wallet.
- Pay at Fawry: you get a reference number, which also shows on the “Center subscription” page with its “Valid until …”. Give it at any Fawry outlet and pay the invoice before it expires.
- The myFawry app: pay with the same reference number in the app.
After paying you come back to the “Center subscription” page: “Confirming the payment…” shows, then “Payment received, thank you”. The center’s subscription is activated automatically once the payment is confirmed; this can take a few minutes, so do not pay again. If the confirmation does not show, press “Refresh payment status”.
Changed your mind after asking for a reference number? Press “Cancel the reference and pay by card”. Do not cancel it if you already paid it at a Fawry outlet.
4. Invoices
“Invoices” lists every invoice of the center’s subscription with its status — “Due”, “Paid” or “Cancelled” — and each one’s “Invoice (PDF)”.
Renewals
- The renewal invoice is issued automatically before the period ends: seven days before for monthly payment, fourteen days before for yearly, and you get a notification about it.
- Open the invoice on the “Center subscription” page and press “Pay now”.
- To change the billing period, press “Change the billing period to …” on the open invoice: it is cancelled and a new invoice is issued for the period you chose.
If a payment is late
Your center keeps every feature during the grace period: seven days after a paid period ends, and three days after the trial ends. Then the center becomes “Read-only” for seven days: you can view and export the data but not change it. Then the center is locked, and the center’s owner can still open the “Center subscription” page and pay at any time to restore everything. Your center’s database is kept: it is never deleted automatically.
Cancelling the center’s subscription
Press “Cancel the subscription”, add a reason if you like, then “Confirm the cancellation”. The center’s subscription stays active with every feature until the end of the paid period, and no renewal invoice is issued. After that the center is read-only for thirty days so you can export your data, then it is locked. Before the period ends you can choose “Keep the subscription”.
To see when you can get your money back, read the refund policy.